Return Policy

Returns must be pre-authorized.
To obtain a Return Authorization Number, please contact (818) 249-9888 extension 202

All returns must have the following information in order for the return to be processed:

  • Account number, and billing (account) name.
  • Copy of invoice for which merchandise was purchased.
  • Reason for return, i.e.: factory defect, etc.
  • Return authorization number must be on the outside of box.
  • Returns 7 days from invoice date will be credited in full (must have CPI RA#)
  • Returns after 7 days from invoice date will be charged a 15% restocking fee (must have CPI RA#)

Failure to follow these procedures will render any claim of this nature null and void. Failure to have a return authorization number on outside of box will result in package being refused and sent back to customer.